fatcai Platform Account Terms

These terms govern your use of our fatcai platform, account opening, deposits, withdrawals, and gameplay. By registering on fatcai, you agree to these terms and our Privacy PolicyOur fatcai service is available only where local law permits online gaming and wagering. You are responsible for confirming that your jurisdiction allows access and use of our platform.

We at fatcai outline these terms to be clear about your rights and obligations. If you disagree with any term, do not open an account. If you have questions after opening an account, contact our support team via live chat or email.

This document covers account eligibility, deposits and withdrawals, dispute resolution, and our liability limits. It applies to all users of fatcai, whether you access via Android app, iOS browser, or desktop web from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or any other location within our service area.

Account eligibility and opening on fatcai

To open a fatcai account, you must be at least 18 years old and a resident of a jurisdiction where our service operates. You provide your real name, email address, and phone number. We verify both via SMS and email confirmation link. False or misleading information disqualifies your account and may result in permanent closure and forfeiture of any balance.

Each person may open only one fatcai account. If we detect duplicate accounts, we close all but one and transfer any balance to your primary account. Account sharing is prohibited—do not allow others to log in or use your credentials. If we detect unauthorized access, we temporarily lock your account and contact you for verification before releasing it.

Your fatcai account is personal and non-transferable. You cannot sell, gift, or assign it to another person. If you pass away, your account closes and any remaining balance is treated per local inheritance law—contact our support team to discuss your situation.

Our fatcai deposit and withdrawal policies

We accept deposits via six e-wallet providers and four Indonesian banks. DANA, e-wallet, mobile banking, local payment, and online payment deposits arrive instantly. e-wallet (quick-response code) payments process through your underlying bank account at standard transfer speed. mobile banking, local payment, online payment, and e-wallet virtual-account transfers typically clear within four hours during banking hours or by the next morning if initiated outside business windows.

Before your first withdrawal, we require identity verification: a clear photo of your national ID and proof of residential address (utility bill, tax statement, or government document). Our fatcai compliance team reviews submissions within one business day. Once verified, withdrawals unlock permanently—you do not re-verify for each payout.

Withdrawal routing: All withdrawals route to your original deposit method. If you deposited via mobile banking, payouts return to that local payment account. This policy prevents unauthorized redirection and protects your funds.
Withdrawal minimums: Each payment method has a minimum withdrawal amount. Our fatcai system displays the minimum when you select a payment method on the withdrawal page.
Deposit caps: We may set daily or monthly account preferences on your account. Contact our fatcai support team if you wish to adjust limits or request temporary caps.

Bonus terms and promotional offers on fatcai

We may offer promotional bonuses tied to deposits or account milestones. All bonuses are subject to terms that apply at the time of offer. Bonuses typically carry a playthrough requirement—a minimum amount you must wager before withdrawing bonus funds. These requirements are always displayed before you accept a bonus.

On our fatcai platform, bonuses do not guarantee winnings. Bonus funds are credited to your balance but remain our property until you meet the playthrough requirement. If you request a withdrawal before completing the requirement, the bonus is forfeited.

We reserve the right to withdraw or modify bonus offers at any time. Any changes apply only to new bonuses; existing active bonuses are honored under the terms you accepted.

Game rules and outcome settlement on fatcai

Our fatcai platform offers football sportsbooks (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each category has its own rules; we display these in-game and via our FAQ.

Game outcomes on our fatcai platform are determined by certified random-number generators and live-dealer performance. All results are final once the system confirms them. We do not overturn outcomes except in cases of documented system error or technical malfunction.

Football markets settle based on official league or tournament records. If a match is postponed, abandoned, or declared void by the league, we void bets on that match and refund stakes. Live-dealer and slot outcomes are determined in real time and cannot be reversed once the round concludes.

On fatcai, we settle all wagers fairly and transparently using certified systems and professional dealers.

fatcai operations

Dispute resolution and our fatcai commitment

If you believe a fatcai outcome is incorrect or a payment has failed, contact our support team within 24 hours with specific details: the bet ID, date, amount, and expected outcome. Our fatcai team investigates your claim by reviewing live footage, system logs, and transaction records.

We respond to all disputes within five business days. If we find a system error, we correct your balance immediately. If we find no error, we explain our decision in writing. If you disagree with our resolution, you may request an escalation to our operations manager, who reviews the case independently.

We do not guarantee specific settlement timelines for payouts, match outcomes, or support responses. However, we commit to responding to all inquiries within 24 business hours. Withdrawal processing times depend on your payment provider—we cannot control e-wallet or bank transfer speeds.

Prohibited conduct on our fatcai platform

We prohibit the following conduct on fatcai:

Account fraud, identity theft, or use of false documentation.
Duplicate or shared accounts, or account transfer or sale.
Manipulation of odds, collusion with dealers, or attempted hacking.
Money laundering, terrorist financing, or use of fatcai for illegal activity.
Abusive or harassing language directed at dealers, support staff, or other users.
Circumventing geographic restrictions via VPN or proxy, or attempting unauthorized access.

If we detect prohibited conduct, we close your fatcai account immediately, forfeit any balance, and may report you to relevant authorities. We also reserve the right to refuse service to any user at our discretion.

Jurisdiction notice and limitations on our fatcai liability

Our fatcai service is not available everywhere. We do not operate in jurisdictions where online wagering is prohibited by law. By using fatcai, you confirm that your jurisdiction permits our service and that you are not circumventing local restrictions.

We are not liable for any indirect, consequential, or punitive damages arising from your use of fatcai—including lost earnings, lost data, or reputational harm. Our liability is limited to the balance in your fatcai account at the time of the dispute.

These terms are governed by the law of the jurisdiction where our fatcai domain is registered. Any legal dispute is resolved through binding arbitration or small-claims court in that jurisdiction. You waive your right to jury trial or class-action lawsuit.

For questions about these terms or our policies, contact our fatcai support team via live chat or email. We respond in English and Indonesian during standard business hours.