fatcai Privacy Policy

This page describes what we collect when you use fatcai and how we keep that data protected. We collect minimal personal information—only what is necessary to verify your identity, process payments, and provide customer support. We do not sell your data to third parties, and we encrypt all communications between your device and our fatcai servers.

Our fatcai platform operates across multiple jurisdictions. Your data may be stored on servers located outside your country. By using fatcai, you consent to this international data handling. If you do not agree with our privacy practices, do not open an account.

This policy applies to all fatcai users regardless of location. We comply with applicable data protection laws in the jurisdictions where we operate. If you have questions about how we handle your data, contact our support team via live chat or email.

What data we collect on fatcai

We collect the following information when you register and use our fatcai platform:

• Account registration: Email address, phone number, password (hashed and encrypted).
• Identity verification: Full legal name, date of birth, national ID number, residential address, and a photo of your ID document.
• Payment information: Payment method details (e-wallet account number, bank account holder name, virtual account number). We do not store full credit card numbers or bank passwords.
• Activity logs: Login timestamps, bets placed, deposits, withdrawals, game results, and support messages.
• Device information: IP address, browser type, operating system, device model (Android or iOS), and network type (Wi-Fi or mobile).
• Communication: Any messages you send via live chat, email, or in-app support.

We collect this data to verify your identity, prevent fraud, process your deposits and withdrawals, respond to support queries, and comply with anti-money-laundering regulations. We do not collect data beyond what is necessary for these purposes.

How we use your fatcai data

We use your data for the following purposes:

1. Account management: We verify your identity once before your first withdrawal. We use your name, ID number, and address to confirm you are who you claim to be.
2. Payment processing: We use your payment method details to process deposits and withdrawals. We route all withdrawals to your original deposit method to prevent unauthorized payout redirection.
3. Fraud prevention: We monitor login patterns, deposit amounts, and withdrawal requests for suspicious activity. If we detect unusual behavior, we may temporarily lock your account and contact you for verification.
4. Customer support: We use your contact information and activity history to respond to your queries and resolve disputes.
5. Legal compliance: We retain records of your identity, deposits, and withdrawals to comply with anti-money-laundering and tax reporting requirements in our operating jurisdictions.
6. Platform improvement: We analyze anonymized usage data (not linked to your identity) to improve our fatcai platform's performance and user experience.

Data retention

We retain your account data for as long as your fatcai account is active. After account closure, we retain records for seven years to comply with legal and tax obligations.

Third-party processors

We use payment processors, email providers, and hosting services to operate fatcai. These processors access your data only to perform their specific functions and are bound by confidentiality agreements.

International transfers

Our fatcai servers may be located outside your jurisdiction. Your data may be transferred to and stored in countries with different data protection laws. By using fatcai, you consent to this transfer.

Your rights and choices on fatcai

We provide the following rights regarding your fatcai data:

• Access: You can request a copy of all data we hold about you. Contact our support team and we will provide a detailed export within 14 days.
• Correction: If your personal information is inaccurate, contact us and we will update it. For identity verification data, we may require you to resubmit documents.
• Deletion: You can request account closure and data deletion. We will delete your account data after seven years of inactivity, as required by law. Active accounts cannot be deleted until the retention period expires.
• Opt-out of marketing: We do not send marketing emails. If you receive any, you can unsubscribe via the link in the email.

We do not offer opt-out options for essential data collection (identity verification, payment processing, fraud prevention). These are necessary to operate your fatcai account and comply with law.

We at fatcai encrypt your data, limit access to authorized staff, and never sell your information to third parties.

Cookies and tracking on fatcai

Our fatcai platform uses cookies to maintain your login session and remember your preferences. Cookies are small text files stored on your device. We use two types:

• Session cookies: These expire when you log out or close your browser. They keep you logged into fatcai during your session.
• Preference cookies: These remember your language choice and display settings. They persist for one year.

We do not use tracking cookies or third-party analytics that follow you across other websites. Our fatcai platform does not integrate with social media trackers or advertising networks.

You can disable cookies in your browser settings, but this may prevent you from logging into fatcai. We recommend keeping cookies enabled for our platform.

Security and data protection on fatcai

We protect your fatcai data using industry-standard encryption and security practices. All communications between your device and our servers use HTTPS encryption. Your password is hashed and salted; we never store it in plain text. Payment information is encrypted and stored separately from your account profile.

Our fatcai team restricts data access to authorized staff only. We conduct regular security audits and penetration testing to identify vulnerabilities. If we discover a data breach, we notify affected users within 72 hours and provide guidance on account recovery.

We cannot guarantee absolute security. No online system is completely immune to attack. If you suspect unauthorized access to your fatcai account, change your password immediately and contact our support team.

Contact us about fatcai privacy

If you have questions about our privacy practices, want to request your data, or believe we have mishandled your information, contact our fatcai support team:

• Live chat: Available during business hours via the fatcai platform.
• Email: Send queries to our support address; we respond within 24 hours.
• Account settings: Navigate to Settings → Privacy on fatcai to view and manage your data preferences.

We also maintain a Terms of Service page that outlines your account obligations and our service limitations. For legal notices and compliance information, see our Legal Notice page. Our About Us page explains our platform's operations and commitments.

This privacy policy is effective as of the date you first access fatcai. We may update this policy to reflect changes in our practices or applicable law. We will notify you of material changes via email or in-app notification. Your continued use of fatcai after an update constitutes acceptance of the revised policy.